Commitment

Communication Frequencies

• Market Observation Post System by TWSE: Monthly
• Financial reports: Quarterly
• Annual Meeting of Shareholders/STARLUX Airlines Sustainability Reports: Annually
• Public Announcements/Press Releases/ Corporate Briefings/Official Website: Timely

Effectiveness

• For major information security incidents, reporting mechanism and response process are established. 
• Introduce ISO 27001:2022 and ISO 45001:2018 and publicly disclose the certification status to enhance investor trust and the resilience of Data Security and Occupational Safety and Health.

Key Achievements

• More than 25 material information disclosures and announcements in Chinese and English.
• Participated in one investor conference organized by a brokerage firm. 
• Convened annual shareholders’ meeting on June 13. 

Communication Frequencies

• Labor Welfare Committee / Labor-Management Meetings: Quarterly
• Employee Feedback Mailbox / Surveys: Irregular
• Employee Training & Awareness Sessions: Regular / Irregular

Effectiveness

• The internal reporting system (iQSMS safety reporting system) provides a platform for reporting safety incidents. We adopt anonymity and data-driven management to ensure continuous tracking and improvement.
• Convene three-level safety meeting quarterly: Safety implementation team meeting, safety operation coordination meeting and Safety Review Committee meeting are convened to continuously track reports and the execution of improvement measures, thereby ensuring the effective communication of safety information.
• Regularly organize information security training courses to communicate information security policies and personal data protection regulations.
• Strengthen employees’ ability to identify and respond to information security risks through social engineering drills.
• Regularly announce operational performance, key milestones, and KPIs via the intranet and employee portal.
• Organize brand culture and strategy promotional activities to strengthen employees’ alignment with the brand’s core values and to enhance brand consistency and service quality. 

Key Achievements

• A total of 706 safety reports were received and actively addressed.
• A total of 16 three-level safety meetings were convened.
• Organized information security and personal data protection training courses in 2024, with a total of 11,296 participants.
• Organized social engineering phishing email exercise and, upon completion of each phishing exercise, provided social engineering awareness and training. 

Communication Frequencies

• Hotline Service/Chatbots/Customer Feedback Box/Official LINE/Official Facebook Page: Immediate 
• Personal Visits/Telephone Calls/Emails/Customer Satisfaction Surveys: Timely

• Conduct regular customer satisfaction surveys for passenger/freight services to proactively identify customer needs and feedback, prioritize improvements to meet customer expectations.
• Establish an operational review system to comprehensively review and optimize current service processes and content. 
• We irregularly organize strategy briefings and project visits to outline the Company’s medium to long-term route network deployment, cabin product upgrades, digital service optimization, and the introduction of new energy-efficient aircraft; in addition, we share our carbon reduction strategies and goals to strengthen customer confidence in the reliability of our flight services and the prospects for future cooperation. 
• Immediately following the incident, an investigation is initiated and remedial measures are implemented, including optimization of on-site operational workflows, strengthening of employee security awareness, and incorporation of incident into security training materials, in order to proactively enhance security management.

Key Achievements

• In 2025, a total of 15,000 passenger satisfaction questionnaires were distributed. 
• We collaborate with the Civil Aeronautics Administration (CAA) on investigations and optimization measures, including enhancement of flight crews’ risk identification in severe weather, implementation of landing awareness training, and adjustment of dispatch release criteria during typhoon periods.

Communication Frequencies

Personal Visits/Telephone Calls/Emails/ Supplier Meetings: Timely 

Effectiveness

• Clearly define the handling mechanisms for suppliers classified to be “Under observation” and “Non-conforming,” requiring each unit to track service performance and maintain records of contact information to strengthen the supplier performance improvement mechanism.
• Key operational requirements and service quality standards are disclosed on the supplier management platform, e-procurement system, and in formal contract documents.
• Occupational safety and health management for contractors is conducted in accordance with the “Contractor Safety and Health Management Regulations,” with regular reviews performed to monitor contractors’ implementation of occupational safety and health.

Key Achievements

• In 2025, there were a total of 706 qualified suppliers; the evaluation result indicated the “Qualified” rate exceeding 99.8%.
• Notably, there were no contractor-related occupational accidents in 2025. 

Communication Frequencies

• Government Evaluations: Annually 
• Regulatory Inspections/Policy Seminars/ Discussion Forums/Public Hearings/ Documents/ Telephone Calls/Emails/ Public Information: Timely

Effectiveness

• Regularly submit flight safety reports and operation and maintenance records in accordance with relevant regulations of the Civil Aeronautics Administration. 
• Actively organize safety audits, inspections, and flight safety drills to ensure operational compliance with regulatory requirements. 
• Actively organize safety audits, inspections, and flight safety drills to ensure operational compliance with regulatory requirements. 
• In terms of environmental protection aspect, it is recommended that the Company actively promote carbon reduction measures, establish internal environmental goals, regularly review and publicly disclose carbon emissions data, and enhance transparency regarding its social responsibilities. 
• It is recommended that the Company promote green flights by using more energy-efficient aircraft and introducing more environmentally friendly processes and materials, such as reducing single-use plastics and promoting recycling initiatives, to achieve sustainable operations and strengthen the brand’s commitment to environmental protection.
• We value customer feedback and are evaluating regional routes departing from Taichung and Kaohsiung to serve travelers across Taiwan and attract more international tourists to experience the beauty of the island of Taiwan. 
• We regularly consolidate governance achievements and key operational information to enhance corporate transparency and strengthen trust among external stakeholders through financial disclosures and regulatory filings.

Key Achievements

• In May 2025, the CEO signed the IATA Safety Leadership Charter, transforming safety leadership into corporate governance capital, thereby enhancing safety governance and performance management capabilities.
• In 2025, STARLUX has launched the TNFD project to gradually integrate nature and biodiversity topics into the Company’s operations and key supplier assessment processes. This initiative is able to establish a foundation for identifying nature-related risks and opportunities and to complete the “Positioning” and “Evaluation” analyses of the Company’s own operations in accordance with the TNFD LEAP methodology. 
• In support of sustainability, we have actively collaborated with the competent authorities on a Sustainable Aviation Fuel (SAF) trial program, in order to significantly reduce carbon emissions during flight through the use of low-carbon fuel.
• Launched new routes: Taipei-Kobe, Shimojishima, Manila, Ontario, and Taichung-Kobe.
• Corporate Governance Evaluation: Ranked in the 36%–50% bracket among all listed companies.

Communication Frequencies

• Phone / email: Immediate
• Press conferences / media interviews / press releases: Irregular

Effectiveness

• Annual material information (please refer to historical material information on MOPS) includes responses to both positive and negative news, such as financial reports, resolutions of the Board of Directors or annual general shareholders’ meetings, implementation of key company policies, flight safety incidents, and clarifications of media reports.                
• The Company provides real-time updates on operational information, risk management measures, and crisis management procedures via the Company’s website and social media platforms. Furthermore, flight safety-related information is released regularly to ensure that stakeholders have access to accurate and complete first-hand information.

Key Achievements

• Annual Facebook Fan’s Page Performance: Approximately 20 posts per month. 

Communication Frequencies

Phone / email / press releases / seminars / discussions / events: Irregular

Effectiveness

• Actively participate in industry association forums and regular meetings to exchange practical experience in procurement and supply chain management.
• Share supplier management systems, evaluation mechanisms, and sustainable procurement case studies, and exchange best practices with industry peers.

Key Achievements

• Participated in more than 10 exchange and sharing sessions, including the E.SUN ESG Sustainability Initiative and the Sustainable Aviation Net Zero Promotion Forum.                                                     

Communication Frequencies

Social Media Platforms/ Telephone Calls/Email/Press Releases/Forums/Social Welfare and Environmental Protection Activities: Timely

Effectiveness

• Continue to cooperate with various charitable organizations on different activities and promote relevant human rights and flight safety topics through press releases and social media channels. 
• Participate in industry dialogues and policy advocacy events at the invitation of public welfare organizations or NGOs to explain the Company’s operational strategies and network development, thereby strengthening strategic communication between the corporate and social sectors. 
• The Company’s Ethical Corporate Management Policy, anti-corruption, and whistleblowing mechanisms are publicly disclosed on the Company’s website.
  
  

Key Achievements

• We continue to communicate information regarding our public welfare activities through social media platforms, press releases, public events, and other channels, in order to maintain a positive brand image.